{"id":28521,"date":"2020-03-12T10:16:26","date_gmt":"2020-03-12T10:16:26","guid":{"rendered":"https:\/\/flowerofmay.com\/?p=28521"},"modified":"2021-03-24T10:58:34","modified_gmt":"2021-03-24T10:58:34","slug":"important-information-coronavirus-affecting-your-stay","status":"publish","type":"post","link":"https:\/\/oldsite.flowerofmay.com\/important-information-coronavirus-affecting-your-stay\/","title":{"rendered":"Important information: Our parks are re-opening*"},"content":{"rendered":"

COVID19 \u2013 3rd July 2020<\/h2>\n

The health and safety of our guests and our staff is our number one priority and we have put the following procedures in place to ensure your stay will be as safe as possible.<\/p>\n

There are a number of safety measures and strategies that have been put in place and we strongly advise all customers to read the\u00a0new COVID19 terms and conditions<\/strong><\/a> that must be adhered to in order to use their Holiday Home or Caravan.<\/p>\n

What are we doing for you?<\/h3>\n

Safe check-in<\/strong><\/p>\n

We are only allowing one person from each booking in the office at any one time.\u00a0There is also a limit on the total number of people allowed in the office at any time to\u00a0ensure social distancing.<\/p>\n

Reception<\/strong><\/p>\n

Screens in reception are provided to keep a barrier between you and our staff. All our\u00a0staff are given PPE to wear, should they choose to.<\/p>\n

Payments<\/strong><\/p>\n

Where possible, please use contactless payment. If this isn\u2019t possible then we would\u00a0prefer card payment and cash as a last resort. If you have a balance to pay before\u00a0arrival, you can settle the balance in advance if you wish.<\/p>\n

Hand sanitizer<\/strong><\/p>\n

We have a number of hand sanitizing stations across our parks, to help guests and staff\u00a0keep their hands clean.<\/p>\n

Cleaning<\/strong><\/p>\n

Communal areas will be cleaned more regularly than our usual rigorous standards.\u00a0Doors and windows will be left open to increase circulation and reduce touchpoints. All\u00a0our cleaners will be wearing full PPE and using the highest quality products.\u00a0For those staying in our hire fleet – our cleaners will \u2018fog\u2019 the accommodation as they\u00a0exit to completely sterilize the unit before new guests arrive. Bedding is washed at the\u00a0laundry on a higher temperature than the minimum requirement.<\/p>\n

Play areas<\/strong><\/p>\n

We have hand sanitizing stations at our play areas to ensure best practice and keep\u00a0hands clean. Children under 16 years of age must be accompanied by an adult at all\u00a0times.<\/p>\n

What do you need to do?<\/h3>\n

Don\u2019t travel if you feel unwell<\/strong><\/p>\n

Please do not travel if you or anyone in your party is showing symptoms of COVID-19.\u00a0If you can\u2019t travel for your holiday, don\u2019t worry – we will offer you a full refund or give you\u00a0the option to move your booking.<\/p>\n

Complete registration documents before you visit<\/strong><\/p>\n

Anyone staying on the park needs to complete this form<\/a><\/strong> which details the\u00a0names and contact numbers of each guest. This is a government requirement in line\u00a0with their track and trace. This must be done on each visit, including for owners and\u00a0seasonal tourers.<\/p>\n

You can; download the document<\/a><\/strong> to print at home and post outside reception in the box provided,\u00a0complete the online version of the form<\/a><\/strong>, or forms are provided outside each reception\u00a0for you to complete.<\/p>\n

Maintain social distancing<\/strong><\/p>\n

Please observe the government’s social distancing guidance that is currently in\u00a0operation at all times. This maintains safe procedures for all our other guests and staff.<\/p>\n

Leaving accommodation<\/strong><\/p>\n

If you are hiring an accommodation unit from us, on departure please leave all windows\u00a0open. Please strip the bedding and leave in the bin bag provided.<\/p>\n

What facilities are open?<\/strong><\/p>\n

In line with government regulations and safety measures, the following applies to the\u00a0facilities:<\/p>\n

\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Open<\/th>Closed<\/th>\n<\/tr>\n<\/thead>\n
Shower blocks<\/td>Swimming pools & leisure centres<\/td>\n<\/tr>\n
Outdoor play areas (with parental supervision)<\/td>Arcades<\/td>\n<\/tr>\n
Reception\/offices<\/td>Restaurants (GW & FT)<\/td>\n<\/tr>\n
<\/td>Bar (Lighthouse)<\/td>\n<\/tr>\n
<\/td><\/td>\n<\/tr>\n
Open on reduce hours and\/or with social distancing measures in place<\/td><\/td>\n<\/tr>\n
Fish and Chip shop (Flower of May only)<\/td><\/td>\n<\/tr>\n
Cafe (FOM only - takeaway only)<\/td><\/td>\n<\/tr>\n
Shops<\/td><\/td>\n<\/tr>\n
Bars (Flower of May, Goosewood, Fir Tree & Riverside Meadows)<\/td><\/td>\n<\/tr>\n
Laundrettes<\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n
\n

COVID19 \u2013 23rd June 2020<\/h3>\n

Following the Government\u2019s announcement today, we are delighted to confirm the date of Saturday 4th<\/sup> July for the re-opening of our parks to Holiday Homes Owners and Seasonal Tourers*.<\/p>\n

However, may we kindly remind Owners that the parks remain closed until then and you will not be permitted on park until 9.00am on Saturday 4th<\/sup> July.<\/span><\/strong><\/p>\n

As we will operate a phased re-opening, some facilities and amenities may not be available immediately.\u00a0 This is to ensure that we are able to operate in a way that meets with the requirements and guidance set out by the Government.\u00a0 The safety of our customers and staff remains our top priority.<\/p>\n

There are a number of safety measures and strategies that have been put in place and we will be advising customers of the new COVID19 terms and conditions<\/strong><\/a> that must be adhered to in order to use their Holiday Home or Caravan.<\/p>\n

Now that the date for re-opening has been confirmed we are in a position to calculate a compensatory package regarding pitch fees, and this will reflect the inconvenience of the enforced closure up to the date of re-opening.\u00a0 We would ask customers to wait to receive communication directly from us regarding this, to enable the matter to be dealt with swiftly and efficiently.<\/p>\n

In the meantime, please continue to visit our website for further updated information.<\/p>\n

Everyone at Flower of May Holiday Parks looks forward to welcoming you back.<\/p>\n","protected":false},"excerpt":{"rendered":"

COVID19 \u2013 3rd July 2020 The health and safety of our guests and our staff is our number one priority and we have put the following procedures in place to ensure your stay will be as safe as possible. 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